STCC TUI fly Belgium

Special Terms and Conditions of Carriage

Special Terms and Conditions of Carriage for TUI Airlines Belgium N.V. (TUI fly Belgium) and TUIfly Vermarktungs GmbH for air transportation carried out by the airline TUI fly Belgium (hereinafter STCC Airline TUI fly Belgium)

 

1. Scope of application

1.1 These special terms and conditions of carriage (STCC for the airline TUI fly Belgium) apply for any contracts regarding the transportation of passengers and baggage, including the related services, which are concluded with TUIfly Vermarktungs GmbH, Karl-Wiechert-Allee 23, 30625 Hanover, Germany, based on the GTCC and for which the transportation service is carried out by TUIfly Airlines Belgium N.V. (hereinafter also referred to as TUI fly Belgium) and/or its legal representatives (TUI fly Belgium and its legal representatives hereinafter also referred to as “actual carrier”). These STCC for TUI fly Belgium also apply, subject to an agreement that differs expressly, for transportation carried out free of charge.

 

2. Contact information for TUI fly Belgium and the TUI fly Flight Portal service center

2.1TUI fly Belgium can be contacted at the following address:

TUI Airlines Belgium N.V. (TUIfly Belgium)

Gistelsesteenweg

1 8400 Ostend

Belgium#

2.2The TUI fly Flight Portal service center is referenced in the following provisions. The service center can be reached Mon. through Fri. from 7:30 to 22:30 (CET) and on Sat., Sun. and public holidays from 8:30 to 21:00 (CET) at the following telephone numbers. The rates specified below apply:

- In Germany: 0511 2200 4321

- In Austria: 0900 190 150 (0.53 €/minute)

- In Switzerland: 0900 190 150 (0.64 CHF/minute)

- In Great Britain: 020 7048 0143

(local rates apply, mobile rates may differ) - In Italy: 899 03 20 31 (0.63 €/minute, mobile rates may differ) - In Spain: 902 012 512 (0.09 €/minute

- All other countries*: 0049 180 5 42 41 40 (0.14 €/min. from the German landline telephone network, max. 0.42 €/min. in mobile phone networks plus international service provider fees)

*This number cannot be used for calls from Germany, Austria, England, Italy, Switzerland or Spain.

3. Carriage of expectant mothersSchwangeren

TUI fly Belgium provides air transportation for passengers who are pregnant up to the 36th week of the pregnancy. This date should appear in the mother’s medical documentation, which the passenger must always carry. After this date, transportation will be refused. If a round trip flight was booked and the return flight is scheduled in the period following the 36th week of pregnancy, TUI fly Belgium can refuse transportation on the departing flight as well. Pregnant passengers are responsible for deciding if their health condition permits flight transportation; consulting a physician before taking the flight is recommended. Transportation after the 36th week of pregnancy is not permitted. The provisions listed above must also be taken into consideration with regard to the date of the planned return flight.

4. Carriage of physically restricted passengers

4. Carriage of physically restricted passengers

4.1 Transportation of the passenger’s own wheelchair / Assistance at the airport for changing planes Through its partner companies at the airports, TUI fly Belgium offers assistance for disabled persons or persons with limited mobility with regard to transportation to/from the aircraft. This service is free of charge and can be booked by the passenger through the TUI fly Flight Portal service center (for contact information, see section 2). If the service is not booked, at the latest, by 48 hours before the scheduled flight departure, assistance cannot be guaranteed because the partner companies at the airports have limited capacity.

For passengers with impaired mobility, the transportation of a wheelchair is free of charge.

The requirements for this service are: a) that it is registered with the booking, b) that the transportation of the wheelchair is reserved, at the latest, three business days (Monday - Friday) before the date of departure through the TUI fly Flight Portal service center (for contact information, see section 2), and c) that is it confirmed in writing by the service center. d) The wheelchair must be prepared for transportation and checked as special baggage. Any extensions to or conversions of the wheelchair must be carried out by the passenger or the person accompanying him or her and cannot be carried out by the check-in or loading personnel or the flight crew.

TUI fly Belgium can limit the number of wheelchairs transported per flight if required by aviation security regulations.

Battery-operated wheelchairs can be transported if the following requirements are met: • The battery poles must be isolated to prevent short-circuiting. • The battery must not be ready for operation or connected.

Depending on the type of battery, the following conditions must be met: • Lithium batteries: - The battery must not exceed a rating of 300 Wh, and a replacement battery with a rating of 300 Wh or two rechargeable batteries, each with ratings of 160 Wh are permitted for transport only in carry-on baggage. - For wheelchairs that are collapsible, the battery must be removed and packed properly (battery pack) for carriage in the passenger cabin. • Leakproof batteries (gel batteries): - The battery must be securely affixed to the wheelchair, but not ready for operation (see above). - For wheelchairs constructed such that the battery can be removed, the battery must be removed and transported in secure packaging in the cargo area. • Wet batteries: - TUI fly Belgium will not transport wet batteries that are not leakproof.

Any extensions to or conversions of the wheelchair must be carried out by the passenger or the person accompanying him or her and cannot be carried out by the check-in or loading personnel or the flight crew. The wheelchair must be prepared for transportation and checked as special baggage. 4.2 Transportation of an on-board wheelchair If necessary, passengers with limited mobility have the option to order an on-board wheelchair, free of charge. This service must be ordered at the latest by three business days (Monday through Friday) before departure through our service center (for contact information, see section 2).

Our flight attendants are happy to assist passengers with limited mobility during the flight as far as possible. Please note, however, that our flight attendants are not obligated to lift or carry passengers. In addition, the assistance of flight attendants is only permitted for moving to the bathroom door and back. Assistance beyond this scope can be provided by a person accompanying the respective passenger.

Furthermore, we would like to note that on the aircraft we use, both the sanitary facilities and the aisle area are more confined/narrower than for other means of transportation. 4.3 Assistance dogs (seeing eye dogs/hearing dogs/service dogs) TUI fly Belgium transports assistance dogs in the cabin free of charge. The prerequisite is a physician’s certificate that indicates that you require an assistance dog during the flight and an attestation that the assistance dog was properly trained for this purpose. Due to aviation security regulations, the number of assistance dogs per flight that can be transported in the cabin is limited. For this reason, the transportation of the assistance dog must be reserved through the TUI fly Flight Portal service center (for contact information, see section 2), which must confirm the reservation in writing. Due to strict legal regulations, TUI fly Belgium cannot transport assistance dogs in the cabin on flights from or to Great Britain.

Please note the following rules for bringing the assistance dog on board:

· The dog can fit in the space in front of my seat (on the floor).

· The dog shall lie or sit on the floor in front of my seat and shall be on leash.

· The dog shall not, under any circumstances, sit on a passenger seat.

· We recommend that the dog be secured to the leash not with a collar, but with a harness.

Classifications:

· Seeing eye dogs (guide dogs) are tasked with safely guiding blind people or those with limited sight in all locations. For example, they guide people through traffic and signal important points of reference such as elevators, staircases, pedestrian crossings or traffic lights.

· Hearing dogs provide support for people who are deaf or hard of hearing by informing them about or indicating the presence of various household sounds such as knocking or ringing the doorbell, alarm bells, alarm clocks, timers, the telephone, a baby crying, the calling of the dog owner’s name or fire alarms. The dogs are trained to initiate physical contact and guide the person to the source of the sound.

· Medical response dogs (diabetes alert dogs) provide support for people with diabetes by alerting them when their blood sugar is too low or too high. People with epilepsy can also be warned by a seizure alert dog that an epileptic seizure is about to begin. Some of the dogs are also specially trained to help a person with epilepsy during an episode (seizure response dogs).

· Service dogs provide assistance by carrying out physical tasks and acting as a physical support. For example, they can pick up items that have fallen, open doors and turn light switches on and off. Another name used primarily in Germany for dogs that provide varying levels of assistance for handicapped people is “guide dog for the disabled” [Behindertenbegleithund].

· Combination dogs are dogs are specifically selected and trained to combine the skills of seeing eye dogs and hearing dogs and to carry out tasks for their owners, who may have multiple disabilities.

4.4 Passengers with broken bones and plaster casts All passengers with broken limbs in plaster casts who wish to board a flight must comply with the following waiting periods before the trip begins and they need a physician’s certificate that indicates their fitness to fly. • Flying is not permitted within 24 hours after the fracture occurs. • Between 24 and 48 hours following a fracture, only flights with a duration of less than two hours are allowed. Within the first seven days following a fracture, the cast must be split. We recommend that the cast be split even for fractures that occurred more than seven days before the flight. Passengers who are travelling with a cast on an extremity at hip level or above require only one seat.

Passengers with a thigh cast (from the hip down to or including the ankle) must purchase two additional seats because the leg must be kept elevated during the flight and, for security reasons, the leg cannot be stretched across the aisle. For children with thigh casts, the number of additional seats to be booked depends on their size. 4.5 In order to comply with the applicable safety requirements established for international, joint and national regulations or the safety requirements of the German Federal Aviation Office, TUI fly Belgium is permitted to require that a disabled person or a person with limited mobility be accompanied by another person who is able to provide the assistance that this passenger needs. For this reason, TUI fly Belgium provides transportation for people whose inability to take care of their own needs on board is greater than normal only if they are accompanied by another person. Physically disabled passengers are not entitled to have another person accompany them free of

charge; accompanying passengers must pay the full fare. 4.6 For passengers who require a wheelchair and for blind passengers, TUI fly Belgium has seats available that facilitate easier boarding and deplaning. These seats can be reserved (for an accompanying person as well) at no extra cost. For safety reasons, emergency exit XL seats (exit row) shall not be assigned to passengers with physical or mental limitations. 4.7 The transportation of a passenger’s own oxygen must be booked in the TUI fly Flight Portal service center (for contact information, see section 2) and requires written confirmation from TUI fly Belgium. Liquid oxygen systems are prohibited.

5. Carriage of children and adolescents

5.1 Transportation To prevent health problems, transportation is not provided for new-born infants up to an age of seven days. Transportation is provided for infants up through age two, e.g. until their third birthday, under the following conditions: The airline must be notified that an infant will be travelling and only 10% of the seats per flight shall be available for infants. Significant to establishing the child’s age is the point in time that the flight is taken; for round trip flights, the age at which the departing flight is taken is significant. Each adult is permitted to accompany only one (1) infant. Infants travel on the laps of their legal guardians; infants are secured with an additional seat belt (loop belt) which must be worn according to the instructions of the flight personnel. Infants are not entitled to their own seats unless a booking has been made at a child’s fare (see section 5.3 below), and a child restraint system certified by the TÜV testing service and permitted by TUI fly Belgium is mounted on the child’s seat. The person accompanying the infant must supply the seat. The child restraint system is considered part of the free baggage allowance. 5.2 Child restraint systems If they are certified and labelled, child restraint systems (hereinafter referred to as CRS) can be used for children up through age six on TUI fly Belgium aircraft (Boeing aircraft). Infants who are not yet two years of age must have their own seats booked at the child’s fare.

Appropriate child seats include...

a) CRS that are permitted for exclusive use in aircraft by authorities of an EU member state, the FAA or Transport Canada (based on a national technical standard) and that are labelled accordingly, or

b) CRS that are permitted for use in motor vehicles in accordance with UN standard ECE R 44, -03 or another more recent version, or

b) CRS that are permitted for use in motor vehicles and aircraft in accordance with Canadian standard CMVSS 213/213.1, or

d) CRS that are permitted for use in motor vehicles and aircraft in accordance with U.S. standard FMVSS No. 213 and were manufactured on or after 26 February 1985 in accordance with this standard. CRS that are permitted for use by the U.S. that were manufactured after this date must be labelled with a sticker containing the following text in red: “THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS” and “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT”.

The child seat must be able to be mounted onto the aircraft seat (seat area: max. width 48 cm / max. depth 38 cm).

The restraint system must approved for use with a two-point belt (lap belt) (see approval / operating instructions for the child seat) because it will be secured with the existing seat belt on the aircraft seat, which will remain fastened during the entire flight, including at take-off and landing.

Upon the request of the flight personnel, the passenger must provide evidence that the child seat is suitable in this regard, either by providing the operating instructions or the respective certificate or sticker. Our service center must be notified regarding the use of a child restraint system by two business days before departure. The transportation of a child restraint system requires written confirmation / transport authorization by TUI fly Belgium. 5.3 Children up through age twelve (12) must be accompanied by a person at least 16 years of age who shall take responsibility for the child. 5.4 For a non-refundable fee, TUI fly Belgium offers a special care and supervision service for children between the ages of five (5) and twelve (12) who are travelling alone. Per child and route, this service costs EUR 50.00 (GBP 45.00 / USD 56.00) for international flights on short and mid-length routes and EUR 60.00 (GBP 50.00 / USD 78.00) on long routes in addition to the price of the flight. The care and supervision service must be added to the booking by calling the TUI fly Flight Portal service center (for contact information and fees, see section 2). Significant in each case is the age of the child at the time of the return flight. Children travelling alone are not permitted to bring animals along either in the cabin or in the cargo area.

5.5 Please note that in some countries, children and young adults who are not yet 18 years of age must submit a completed authorization form from their legal guardian(s) in order to leave their home country. Passengers are responsible for carrying the required documentation with them. 5.6 TUI fly Belgium does not provide accompanying care or supervision, except in the case of the paid supervision service, and is not liable for the consequences of a lack of care or supervision.

6. Carriage of baggage

6.1 Free baggage and general provisions To the extent that section 6.2 does not contain different or additional provisions, the following provisions apply for the transportation of baggage on TUI fly Belgium flights.

 

6.1.1 Check-in, carriage and delivery (a) TUI fly Belgium can refuse to accept baggage for check-in unless it is properly and securely packed for safe transportation. For information on packing special baggage, see section 6.2 (l). The passenger's name must be on or affixed to the checked baggage. Violating this rule can result in exclusion of liability.

(b) Checked baggage is transported with the same aircraft in which the passenger is transported unless the actual carrier deems the carriage infeasible; in this case, the actual carrier shall transport the baggage on one of its next outgoing flights.

(c) Checked baggage is delivered at the destination airport listed in the baggage receipt. Passengers carry proof of the checked baggage with respect to the weight and number as listed in the baggage claim check. Passengers are obligated to keep the baggage receipts until the baggage is claimed and to pick up their baggage as soon as it is delivered to the destination airport or to the location where the flight was interrupted and the baggage was made available for pick-up.

TUI fly Belgium does not maintain a service for delivering baggage to or from the airport. TUI fly Belgium does not accept liability for third party delivery services. 6.1.2 Free baggage, carry-on baggage, maximum weight and dimensions (a) For Perfect fare bookings made through www.tuifly.com or the service center, TUI fly Belgium transports one piece of baggage weighing up to 20 kilogrammes per passenger as free baggage. This also applies for children’s baggage (including infants without their own seats). If an extra seat is booked, no additional free baggage allowance is granted for the extra seat. Strollers, child carrier backpacks, buggies or collapsible wagons (H: 20 cm x W: 50 cm x L: 100 cm, weighing up to 12 kilogrammes) can be transported free of charge.

For Pure fare bookings, passengers (including children) are not entitled to a free baggage allowance.

A surcharge applies each time the free baggage allowance listed above is exceeded and for bringing baggage along on a flight booked as a Pure fare; the amounts charged by TUI fly Belgium can be found in the current fee table. This applies if the weight limit is exceeded; however, unused weight capacity can be shared with another passenger listed in the same booking (same booking number).

In addition, the limit applies for each additional piece of baggage to be checked, starting with the second piece of baggage per passenger in the Perfect fare, even if the total weight of several pieces of baggage does not exceed the free baggage allowance of 20 kilogrammes; it also applies for every piece of checked baggage for a Pure fare booking.

TUI Gold Card holders are entitled to one piece of baggage with a free baggage allowance of 30 kilogrammes for the cardholder and up to five people travelling with the cardholder (regardless of age).

For pieces of baggage that are subject to a surcharge, a binding reservation can be made in advance in the period up to two hours before departure at www.tuifly.com or by telephone through the TUI fly Flight Portal service center for an additional processing fee of five euros per reservation(for contact information, see section 2). The surcharge must be paid at the time the reservation is made. The surcharge collected by TUI fly Belgium for booking the baggage during check-in at the airport is higher. All surcharges can be found in the current fee table.

Please note that small baggage (max. weight: 6 kg) such as sun umbrellas, bodyboards, toiletry bags or souvenirs (e.g. Bird of Paradise plants) that does not meet the requirements for carry-on baggage and cannot be attached to a piece of free baggage within the framework of the size and weight limits is subject to a fee in the amount of EUR 15.00 for transportation as an additional piece of baggage. Such baggage cannot be registered in advance, but instead, directly at the airport.

(b) Surcharges or processing fees for baggage capacity booked, but not used by the passenger cannot be refunded.

(c) Maximum weight and dimensions, carry-on baggage: A single piece of baggage is not permitted to weigh more than 32 kilogrammes or to exceed the maximum dimensions of 80 x 65 x 45 cm (special rules apply for special or sports baggage or animal transport). In addition, each person is permitted one piece of carry-on baggage (55 cm x 40 cm x 20 cm, up to six kilogrammes) as well as a laptop in the free baggage allowance. 6.2 Carriage of special/excess baggage Note: The following provisions (a) through (l) apply only for carriage with TUI fly Belgium. For flights with other airlines, different rules may apply for special/sports baggage and excess baggage. Only those fees and rules confirmed by the respective, actual carrier apply for these flights.

(c) General provisions

The transportation of special and excess baggage (i.e. baggage above the free allowance, dimensions and weight limits listed in section 6.1.1 as well as sports baggage, pets and firearms) by TUI fly Belgium requires a reservation and is subject to fees. The reservation can be made through the TUI fly Flight Portal service center (for contact information and fees, see section 2). The reservation and payment of the fee must always be taken care of before departure; otherwise, the passenger is not entitled to the transportation of baggage.

Special and excess baggage that exceeds 50 kilogrammes per piece as well as animals (including assistance dogs) shall only be transported if a reservation confirmed in writing by TUI fly Belgium is presented. This is required for safety reasons and because the available loading capacity beyond the free baggage allowance is limited.

The basis for making decisions regarding the transportation of excess/special baggage includes the available capacity and the safety rules that require compliance. For this reason, the baggage can be limited in amount or completely excluded from transport.

(b) If special baggage that has not been booked is accepted by the handling agents as an exception contrary to the above mentioned provision under (a), an additional service fee must be paid directly at the airport.

(c) Fees for baggage capacity booked for excess or special baggage, but not used by the passenger cannot be refunded.

(d) Excess baggage costs an additional EUR 15 per kilogramme per route.

(e) Sports equipment, such as diving equipment, skis/snowboards, surfboards, sailboards, and similar items up to a maximum weight of 30 kilogrammes can be transported on TUI fly Belgium flights for a fee of EUR 65 per route.

Golf baggage and bicycles up to a maximum weight of 30 kilogrammes can be transported on TUI fly Belgium flights for a processing fee of EUR 65 per piece and route. The prices listed above apply respectively for one (1) piece of sports baggage per passenger and type of sport. TUI fly Belgium does not transport e-bikes.

The excess baggage provision applies for sports baggage that exceeds the amounts or weight limits listed above (see sections (d) and (e) above)).

The price for sports baggage capacity booked, but not used cannot be refunded. Sports baggage must be added to the reservation online or by calling the TUI fly Flight Portal service center (for contact information and fees, see section 2) before departure because the available loading capacity is limited.

(f) To the extent that musical instruments do not exceed the usual dimensions and weight for carry-on baggage (55 cm x 40 cm x 20 cm, up to six kilogrammes), they can be transported in the cabin. For the transportation of instruments that are larger than the usual carry-on baggage dimensions, a special request must be made and confirmed through the TUI fly Flight Portal service center (for information and costs, see section 2). These instruments are only transported in the cargo area and they must be packed well in hard shell cases. If the instrument exceeds the kilogramme limit of the free baggage allowance, the instrument, regardless of its weight, can be transported in the cargo area on international flights for a flat fee per route in the amount of EUR 65.00 (GBP 44.58/USD 74.31). Cellos, violins, etc. can, if necessary, also be transported in the cabin by purchasing an additional seat (subject to safety and security controls).

(g) Life jackets with CO2 cartridges, diving lamps and diving scooters must be booked through the TUI fly Flight Portal service center (for contact information, see section 2) and a separate confirmation from TUI fly Belgium is required for transportation. The safety data sheet of the battery must be submitted when making a reservation for a diving scooter.

(h) Transportation of sporting firearms is limited, based on the consent of the actual carrier and according to its specifications; in addition, a non-refundable processing fee in the amount of EUR 65.00 must be paid per piece and route. The transportation of sporting firearms can be refused without providing a reason.

Transportation of the related ammunition must be securely packaged separately from the firearm and must be both reserved and approved. Passengers are responsible for complying with the import and export regulations for carrying firearms and ammunition.

(i) The transportation of wheelchairs is free of charge, but it must be reserved in advance and confirmed through the TUI fly Flight Portal service center (for contact information and fees, see section 2). TUI fly Belgium does not transport e-bikes; e-bikes do not provide mobility assistance.

(j) Special medical baggage for use on holiday can be transported in the cabin and in the cargo area. In the cabin, the maximum dimensions for cabin baggage apply. In principle, this baggage must be booked through the TUI fly Flight Portal service center (for contact information and fees, see section

2) unless passengers carry it with them on their person (e.g. crutches). The medical baggage must be packed separately and presented at check-in so that it can be checked. By request, the passenger must be able to present a physician’s certificate.

The following types of special medical baggage are transported free of charge:

• Respirators, asthma devices, inhalers

• The passenger’s own oxygen supply

• Catheters

• Bandaging material

• Walking aids (crutches, walkers)

• Wheelchairs, including accessories (with the currently applicable limitations)

• Sanitary products (diapers), ostomy bags

• Shower/toilet seat, slide board for wheelchair users

• Prostheses

• Physician’s emergency kit

• Dialysis machine, defibrillator, lymphatic drainage equipment, electrical stimulation treatment equipment

• Suction devices, irrigators

• Medications, syringes and special food products

If the free baggage allowance is exceeded, all other medical items (e.g. care products, clothing items, etc.) shall be transported for an excess baggage fee of EUR 15 per kilogramme per route.

(k) Packing special baggage:

All special baggage must be packed separately and properly for air carriage with sufficient packaging material and protection against external and internal damage. TUI fly Belgium can refuse to accept special baggage for transport if it is not sufficiently or properly packed. If the baggage is accepted despite insufficient packaging, which cannot always be recognized when the baggage is checked, does not establish that TUI fly Belgium accepts liability for it - the passenger alone is responsible for any risk and for packing the baggage properly. TUI fly Belgium does not accept any liability for damage incurred due to insufficient packaging.

Bicycles must be packed appropriately; in addition, the handlebars and pedals must be turned inward and the chain and gears covered. Scuba tanks must be completely empty. Diving lamps are permitted for transport in carry-on and in checked baggage. The pow

er source (battery) and the light source (bulb) must be packed separ

 

Christmas trees must be packaged in a net for transportation.

(l) Passengers must carry proof regarding the weight and amount of checked baggage as listed in the baggage claim check. The passenger's name must be on or affixed to the checked baggage. Violating this rule can result in exclusion of liability. Checked baggage is transported with the same aircraft in which the passenger is transported unless the actual carrier deems the carriage infeasible; in this case, the actual carrier shall transport the baggage on one of its next outgoing flights. Checked baggage is delivered at the destination airport listed in the baggage receipt. Passengers are obligated to keep the baggage receipts until the baggage is claimed and to pick up their baggage as soon as it is delivered to the destination airport or to the location where the flight was interrupted and the baggage was made available for pick-up. TUI fly Belgium does not maintain a service for delivering baggage to or from the airport. TUI fly Belgium does not accept liability for third party delivery services. 6.3 Prices for special baggage/sports baggage and for transporting animals The following fees apply per route. Baggage can be booked through www.tuifly.com or by telephone through the TUI fly Flight Portal service center for an additional processing fee of five euros per booking (for contact information and telephone costs, see section 2). The baggage fees and processing fee are non-refundable. However, if baggage transport is cancelled, TUI fly Belgium must refund the costs saved and/or any other appropriations if the passenger provides evidence that TUI fly Belgium shall not incur any, or at most, a significantly lower claim for reimbursement of expenses or compensation.

Please note that TUI fly Belgium accept only the sports items listed below as sports baggage. Sports baggage for which a reservation is required must be packed separately. TUI fly Belgium provides air transportation for other equipment only as excess baggage. TUI fly Belgium provides air transportation for sports baggage that weighs up to 20 kg or 30 kg for a flat fee of EUR 65 per piece and route. If the weight of the sports baggage exceeds 20 kg or 30 kg, the excess baggage fare in the amount of EUR 15 per kg and per route shall be charged. Badminton, squash or tennis baggage Bag with a maximum of three racquets Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Sports equipment for disabled athletes Sports wheelchair plus related sports equipment Fee per route: Transported free of charge Reservation required: yes

Mountain climbing equipment Backpack with ropes, hooks, etc. Fee per route: EUR 65 Reservation required: yes

Bodyboard e.g. polystyrene Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of

baggage may be charged. Reservation required: no

Bicycle Packed - up to max. 30 kg Fee per route: EUR 65 Reservation required: yes

Parachute / paraglider Packed in a backpack Fee per route: EUR 65 Reservation required: yes

Hang glider Packed Fee per route: EUR 65 Reservation required: yes

Golf baggage Packed - max. 30 kg Fee per route: EUR 65 Reservation required: yes

Vaulting poles Fee per route: EUR 65 Reservation required: yes

Kayak / canoe Fee per route: EUR 65 Reservation required: yes

Motor vehicle child seats Packed in baggage Fee per route: Transported free of charge Reservation required: no

Motor vehicle child seats For use on board List of certified child restraint systems Fee per route: Transported free of charge Reservation required: yes

Child beds Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Strollers / child carrier backpacks / buggies No unattached parts Fee per route: Transported free of charge Reservation required: no

Kiteboards up to 140 cm Fee per piece and route: EUR 65 Reservation required: yes

Kiteboards from 140 cm and up Fee per piece and route: EUR 65 Reservation required: yes

Riding equipment Saddle plus accessories Fee per route: EUR 65 Reservation required: yes

Roller sports One skateboard, one pair of roller skates or one pair of inline skates plus safety equipment Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Inflatable boat Folded together and packed Fee per route: EUR 65 Reservation required: yes

Snorkelling equipment Snorkel, mask, fins Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Life jackets Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: yes

Skiing sports One pair of skis, one snowboard or one skibob plus accessories Fee per route: 65 EUR Reservation required: yes

Sporting bows Packed in a bow case Fee per route: EUR 65 Reservation required: yes

Sports fishing equipment One rod with accessories Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Sports footwear e.g. ski boots, riding boots, mountain climbing boots Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: no

Surfboard Board with sail, mast and accessories, packed Fee per route: EUR 65 Reservation required: yes

Diving equipment Weight belt, empty compressed air tanks and suit plus accessories Fee per route: EUR 65 Reservation required: yes

Diving lamp With light source and/or battery removed Fee per route: Calculated based on the weight and number of pieces. Fees for an additional piece of baggage may be charged. Reservation required: yes

Diving scooter Fee per route: 65 EUR Reservation required: yes

Waterskis/Monoski One pair of waterskis/monoski plus neoprene suit Fee per route: EUR 65 Reservation required: yes

Christmas trees (up to max. 200 cm) Fee per route: Transported free of charge Reservation required: yes

Waveboard Fee per route: EUR 65 Reservation required: yes

Transportation of an animal (dog/cat) in the cabin EUR 40 (GBP 35.00/USD 57.00) per animal and route

Transportation of an animal (dog/cat) in the cargo area EUR 60 (GBP 53.00/USD 83.00) per animal and route

6.4 Transportation of an animal (a) Dogs and cats can be transported for an additional, non-refundable processing fee per animal according to section 6.3. However, if transportation of an animal is cancelled, TUI fly Belgium must refund the costs saved and/or any other appropriations if the passenger provides evidence that TUI fly Belgium shall not incur any, or at most, a significantly lower claim for reimbursement of expenses or compensation.

At the time of the booking, the weight of the dog or cat must be indicated and confirmed. The animal must be kept in a suitable and secure transport carrier provided by the passenger. The number of animals transported per flight is limited, so reservation and confirmation are always required. Transportation in the cabin requires the use of a suitable, flexible and watertight pet carrier that cannot exceed the maximum dimensions of 55 cm x 40 cm x 20 cm. The animal, together with the pet carrier, cannot exceed the maximum weight of six kilogrammes. The animal’s head is not permitted to extend out of the pet carrier. The animal is not permitted to leave the carrier for the entire duration of the flight. Under no circumstances is the carrier permitted to be placed on the seat, even if an extra seat is purchased. In the cargo area, a sturdy, solid transport carrier is required, which cannot exceed the maximum height of 83 cm. Only one animal is permitted per transport carrier. To protect the animal, each pet carrier must be secured against internal and external damage during air transport. TUI fly Belgium does not accept any liability for damage incurred due to an improper transport carrier. Assistance dogs are transported free of charge in the cabin without a transport carrier (see also section 4.3 above).

(b) For safety reasons, passengers who are permitted to have an animal transported in the cabin are not allowed to sit in the following seats: seats in the first row, seats at the emergency exit (XL seats) and seats on the aisle.

(c) TUI fly Belgium does not accept any liability for possible health risks to the animal due to air transportation; acceptance for air carriage is granted subject to the requirement that the passenger take full responsibility for the animal. All health inspections/certificates and requirements/documentation for entering the destination country with the animal are the responsibility of the passenger. The passenger alone is responsible for complying with all of the requirements and limitations associated with importing and exporting animals. In general, the passenger is liable for all damage and consequential damage caused by the animal or transportation of the animal. The transportation of animals is subject to the requirements of the IATA’s Live Animal Regulations. In case of non-compliance with the above mentioned terms and conditions of carriage, TUI fly Belgium is entitled to refuse to transport the animal. TUI fly Belgium does not accept liability for any resulting additional costs.

(d) Due to strict legal regulations, TUI fly Belgium cannot transport animals on flights from or to Great Britain.

The decision as to whether and how a respective animal can be transported in a specific case is incumbent upon TUI fly Belgium. The transportation of animals is subject to reservation and confirmation through the TUI fly Flight Portal service center (for contact information and fees, see section 2). TUI fly Belgium does not transport unaccompanied animals, pregnant animals or animals less than 12 weeks old. 6.5 Electronic devices and batteries In general, a maximum of 15 electronic, battery-operated devices are allowed. In total, a maximum of 20 replacement batteries (for lithium batteries, up to a max. rating of 100 Wh) for these devices are permitted for transport without special approval. Replacement batteries (including power banks) are not permitted for transport in checked baggage; instead, they must always be brought along in carry-on baggage and must be secured to prevent short-circuiting (e.g. in a battery box). 6.5.1 Lithium batteries (including rechargeable batteries) The following additional provisions apply for electronic entertainment devices that are operated with

lithium-ion cells or batteries (max. 100 Wh) or with lithium-metal cells or batteries (max. lithium content 2 g):

· • It is preferred that they be transported in the passenger cabin in carry-on baggage.

· • In checked baggage, the devices must be completely shut down (i.e. not in standby mode or “sleeping”) and protected from damage. Measures must be taken to prevent the devices from switching on unintentionally.

If a piece of baggage contains a lithium battery (smart luggage), the battery must able to be removed. Such pieces of baggage are only permitted for transport as baggage or carry-on baggage if the battery is removed and transported separately in the carry-on baggage.

The following provisions apply for electronic devices with a rating of 100 Wh to 160 Wh:

• Electronic devices with a rating of 100 Wh to 160 Wh (e.g. professional cameras, mobile medical devices, power banks) must be transported as carry-on baggage. A reservation must be made in advance and the consent of the airline is required.

• Lithium-metal batteries are permitted to contain a maximum of 2 g of lithium, except for electronic medical equipment; in this case, the maximum amount is 8 g of lithium.

• Lithium-ion batteries with a rating of 100 Wh to a maximum of 160 Wh as replacement batteries are also permitted for transport only following approval by the airline. The maximum limit of two replacement batteries applies in this case as well.

For further details regarding the transportation of batteries, please see the web site of the German Federal Aviation Office (LBA).

6.6 Prohibited baggage Please comply with section 13 of the GTCC TUI fly Belgium.

7. Responsibility and authority of the pilot in command

The pilot in command is authorized to take any required safety measures at any time. This means that the pilot has complete decision-making authority over passenger seating and the loading, distribution, securing and unloading of the baggage to be transported. The pilot makes all decisions regarding whether and how the flight is carried out, if deviations are to be made from the intended flight plan, and where a landing or connection landing is to be made. This also applies if the conduct, condition or mental or physical state of a passenger is such that the cabin crew must provide an unreasonable amount of support.

8. Conduct on board the aircraft

8.1 Use of electronic devices On board TUI fly Belgium flights you can use small electronic devices with the transmission and reception functions disabled (flight mode) at all times during the flight. These include ebook readers, mobile phones, smartphones and PC tablets. In order to use these devices on board, please enable

the flight mode before take-off and leave it enabled during the entire flight. For larger devices such as laptops, all of the transmission and reception functions must be disabled before take-off. Please note that these devices must be stored securely before take-off and during the landing procedure, so they cannot be used at these times. Depending on their size, other devices such as DVD/CD players, electronic games, cameras and MP3 players may be used on board during all phases of the flight. For safety reasons, the use of mobile phones without a flight mode (please note that electronic devices that have transmission/reception functions but do not have a flight mode are not permitted to be used on board), broadcasting devices, television receivers, remote-controlled toys, UMTS, radio receivers, GPS receivers, end user device with Bluetooth capability (wireless keyboards, headphones, etc.) and similar items is prohibited. If you would like to use other electronic devices, please ask the cabin crew first.

On the way to the take-off runway as well as during take-off and landing, the electronic devices must be secured so that they cannot injure others. Before take-off and during the landing procedure, larger devices must be stored securely in carry-on baggage, below the seat or in the baggage compartments.

Passengers are required to pay close attention as the safety instructions are given. For this reason, the use of any electronic device is prohibited at this time. Furthermore, the crew may require at any time that all electronic devices be switched off. Among other situations, this applies during special approaching manoeuvres. 8.2 Safety measures taken by the crew If a passenger conducts him or herself on board or before boarding the aircraft such that

(a) the aircraft, a person or items on board are placed at risk or (b) the conduct interferes with crew members as they carry out their official duties or (c) the instructions of the crew, particularly with regard to smoking or the use of alcohol or drugs are not followed or (d) the conduct becomes a unreasonable nuisance or causes damage or injury to other passengers or the flight crew,

TUI fly Belgium can take the required measures in proportion to the situation to prevent further consequences related to this conduct. If necessary and in proportion to the situation, TUI fly Belgium can remove this passenger from the aircraft, refuse to transport the passenger on other flights at any location or deny transportation anywhere in the entire route network. Such offences committed on board the aircraft shall be prosecuted with both criminal and civil charges.

Note: Using the so-called “knee defender”, which blocks the seat in front of a respective passenger from reclining, is not permitted on board TUI fly Belgium aircraft. If such a blocking system is used, the flight crew is authorized to require the passenger to remove it immediately.

8.3 Non-smoking flights Due to the implementation of federal non-smoking laws, smoking is prohibited in all areas of our aircraft and during the entire stay on board. This also applies for electronic cigarettes. Violations of the ban on smoking are reported immediately and can result in the interruption or even the cancellation of the flight. Passengers responsible for this conduct are liable for any resulting damages.

 

9. Limitation/refusal of carriage

(a) TUI fly Belgium can refuse or prematurely cancel the transportation or continuing transportation of a passenger or that passenger’s baggage if one or more of the following situations occurs: (I) Transportation would violate the applicable laws, regulations or requirements of the country of departure or destination or a country the aircraft flies over: (II) There is a justified suspicion that transportation would endanger safety, orderliness or the health of other passengers or crew members or represent an unreasonable nuisance for them; (III) The mental or physical state of the passenger, including impairment due to the use of alcohol or drugs, is considered dangerous or a risk to the passenger him or herself, to other passengers, to crew members or to property; (IV) The passenger has refused to submit to a security check of his or her person or baggage; (V) The applicable flight price or outstanding taxes or surcharges, including those for previous flights, have not been paid; (VI) The passenger does not have all of the documents required for entering and exiting the country of destination, does not have valid travel documentation in his or her possession, destroys travel documents during the flight or refuses to turn over the travel documents to crew members upon request and in return for a receipt; (VII) The passenger does not have a booking number or has the wrong booking number, or the booking for the booking number does not correspond with the identification presented, or the passenger cannot prove that he or she is the person with the booking; (VIII) The passenger violates safety instructions given by TUI fly Belgium or instructions in the context of the property rights of TUI fly Belgium; (IX) The passenger is carrying baggage that is not allowed; (X) The passenger has previously committed one of the acts or has neglected to act as listed above, the result of which endangers safety, orderliness or the health of the other passengers or crew members or the property of TUI fly Belgium, or TUI fly Belgium has excluded the passenger from any further transport. (b) The acceptance for transportation of unaccompanied children, expectant mothers, people who are ill or others who require special support is subject to previous agreement with TUI fly Belgium. In order to comply with the requirements of section 4.4 (b) above, TUI fly Belgium is permitted to require that a disabled person or a person with limited mobility be accompanied by another person who is able to provide the assistance that this passenger needs.

10. Liability/Consumer arbitration process

The liability of TUI fly Belgium and the TUI fly Flight Portal is based on the regulations of the GTCC.

The European Commission has provided a platform for settling legal consumer disputes online at http://ec.europa.eu/consumers/odr/.

11. Amendments

No agency, employee or any other third party is entitled to alter or add to the GTCC TUI fly Belgium or to waive their applicability.

12. Verbal agreements

These STCC TUI fly Belgium and the STCC of the TUI fly Flight Portal contain the entire provisions of the contract between the passenger and TUI fly Flight Portal and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In case of conflict between these STCC TUI fly Belgium and the GTCC TUI fly Flight Portal, the GTCC shall take precedence.

13. Invalidity of one or more provisions

Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions. 

14. Applicable law and place of jurisdiction

The contractual relationship between the passenger and the TUI fly Flight Portal shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger’s nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after conclusion of the contract, or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.


User:

TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23
30625 Hanover
Germany 
HRB 55840 / Court of Registration: District Court of Hanover 
VAT No.: DE 171612631
Managing Directors: Olaf Petersenn, Stefan Baumert

 

last update: 19/07/2019