Special Terms and Conditions of Carriage of TUIfly Vermarktungs GmbH (hereinafter referred to as TUI fly Flight Portal) for air carriage handled by Fly Egypt Aviation Co. (hereinafter Fly Egypt)
These Special Terms and Conditions of Carriage (STCC Fly Egypt) apply to all contracts for the carriage of passengers and baggage, including the related services, which are entered into with TUIfly Vermarktungs GmbH, Karl-Wiechert-Allee 23, 30625 Hanover, Germany, based on the GTC, and for which the carriage is provided by Fly Egypt (referred to in the following as Fly Egypt) and/or their agents (Fly Egypt and its agents are referred to in the following as “actual carrier”). These STCC Fly Egypt also apply for carriage provided at no cost, unless expressly agreed otherwise.
TUI fly Flight Portal is the contracting carrier as defined in legislation governing carriage by air and the party to the contract with the passenger. TUI fly Flight Portal shall have the carriage to which the passenger is entitled handled by Fly Egypt. Fly Egypt is the actual carrier as defined in legislation governing carriage by air.
In addition to these Fly Egypt STCC, the GTCC of TUI fly Flight Portal also apply. In case of conflict between these Fly Egypt STCC and the GTCC, the GTCC shall take precedence.
TUI fly Flight Portal can be contacted at the following address:
TUIfly Vermarktungs GmbH
Fly Egypt can be contacted directly through the Fly Egypt Service Center using the following information:
INTERNATIONAL CARRIER CONSULT GmbH
Telephone: +49 (0)511 6766750
Current fees for additional services that must be booked directly through Fly Egypt can be requested from Fly Egypt (for contact information, see section 2.2).
4.1 General information
18.104.22.168 Fly Egypt shall provide carriage only to the passenger named in the electronic ticket. The passenger is required to present an appropriate identification document.
In this contract, an “electronic ticket” is an electronic entry or flight coupon located in the Fly Egypt reservation system for the purpose of recording a flight booking for which the air carrier or its authorized agent has issued an electronic ticket. This electronic ticket includes these conditions of carriage.
“Air carrier” indicates any air carrier that provides carriage to the passenger and/or the passenger’s baggage or provides other related services.
“Carriage” is equivalent to “transport” and is subject to the provisions and limitations with respect to liability as specified in the Warsaw Convention and the Montreal Convention, unless such carriage is not recognized as “international” in accordance with the determination of these conventions. As far as the following do not contradict the previously specified conditions, carriage and the services provided by the air carrier are subject to:
(i) the provisions listed in the electronic ticket;
(ii) the applicable fare; and
(iii) the conditions of carriage of the air carrier and the associated regulations (which are available by request from the Fly Egypt Service Center or on the web site (for contact information, see section 2.2)
22.214.171.124 Ticket as evidence of a contract
Fly Egypt shall provide carriage only to the passenger named in the electronic ticket. The passenger is required to present an appropriate identification document. Carriage shall be provided only for those persons in possession of a valid booking confirmation (called a “ticket” in the Warsaw Convention and the Montreal Convention), provided that each passenger is named as a passenger in the booking confirmation.
4.1.2 Tickets are not transferable:
a) If a ticket is presented for a passenger who is not entitled to carriage, the air carrier does not accept any liability with regard to the entitled person if the air carrier provides carriage or a refund in good faith to that person.
b) The air carrier reserves the right to require a passenger to present identification.
4.1.3 The Ticket is, and remains at all times, the property of the issuing carrier. The ticket is equivalent to evidence of a contract for carriage concluded between Fly Egypt and the passenger. The contractual conditions contained in the ticket constitute a summary of the provisions of these conditions of carriage.
4.1.4 The electronic ticket purchased by the passenger is only valid for the transport of the passenger named in the ticket from the airport of departure to the final destination on the specified date with the specified flight number. Passengers who wish to make changes to the transportation are instructed to contact the TUI fly Flight Portal Service Center prior to the flight (for contact information, see section 2.1).
4.2 Name and address of the air carrier
Fly Egypt may be abbreviated to our Airline Designator Code, or otherwise, on the Ticket. The Fly Egypt address can be found in these conditions of carriage (see section 2.2).
5.1 Requirements for booking
5.1.1 The booking is taken by the TUI fly Flight Portal or its authorized agent and confirmed in writing.
5.1.2 If the passenger suffers an illness or other infirmity for which the passenger requires the assistance of a physician or other assistance to board and deplane or otherwise during the flight, (e.g. the circumstances described in sections 7.2 and 7.3), the passenger must inform the TUI fly Flight Portal Service Center at the time the booking is made. If the passenger flies to or departs from certain countries, local laws may indicate that the passenger is not required to comply with the provisions in section 5.1.2. The passenger should ask the TUI fly Service Center how these requirements differ.
5.2 Period for purchasing the ticket
If the passenger has not paid for the ticket within the period agreed with Fly Egypt or its authorized agent, Fly Egypt can cancel the flight booking.
5.3 Personal information
Passengers acknowledge that Fly Egypt makes their personal information available for the following purposes: making a reservation, purchasing tickets, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures by providing data in connection with travel. The passenger authorizes Fly Egypt to store and use this data for these purposes and to transfer it to Fly Egypt offices, authorized agents, authorities, other air carriers or providers of the services listed above.
Fly Egypt shall make efforts to take seat reservations in advance. However, Fly Egypt cannot guarantee specific seat assignments. Fly Egypt is entitled to assign new seats at any time, even after passengers have boarded the plane. This may be required for justifiable reasons, including, but not limited to, operation and safety.
6.1 Each airport has its own check-in deadlines. Fly Egypt recommends that passengers inform themselves in this regard and comply with the deadlines. The journey is smoother if passengers allow themselves ample time for complying with check-in deadlines. If a passenger does not comply with the check-in time, Fly Egypt is entitled to cancel the booking. Fly Egypt or its authorized agents shall inform passengers regarding the check-in deadlines for flights with Fly Egypt. In addition, this information can be found on the Fly Egypt flight schedule or web site .
6.2 Passengers must arrive at the boarding gate at the latest by the time specified at check-in.
6.3 If the passenger does not arrive on time for boarding, Fly Egypt can cancel the seat reservation and unload the checked baggage.
6.4 The passenger alone is responsible for procuring the travel documents and visas required for the trip. In addition, passengers must follow all regulations, laws and requirements of the countries flown over or countries of arrival or departure. Fly Egypt is not liable for the consequences resulting from the failure to obtain the necessary documents or from not complying with the respectively relevant laws, requirements, regulations, rules or instructions, whether oral or in writing.
6.5 The passenger is subject to all safety checks in accordance with the applicable regulations at the airport of departure.
7.1 Right to refuse carriage
7.1.1 At its discretion, Fly Egypt can refuse carriage to a passenger and/or a passenger’s baggage if Fly Egypt notified the passenger in advance in writing that Fly Egypt shall no longer transport the passenger on Fly Egypt flights as of the time of the notification. In this case, Fly Egypt does not accept any liability, but the passenger is entitled to a refund of the fare.
7.1.2 Furthermore, Fly Egypt is permitted to refuse the carriage of a passenger or baggage (without advance notice) on any flight (even if the passenger has a valid ticket and boarding pass), if one or more of the following events or circumstances have occurred or if Fly Egypt has reason to assume that they could occur:
126.96.36.199 The measure is required to comply with relevant laws, ordinances or instructions;
188.8.131.52 Transporting the passenger or the baggage can significantly compromise or limit the safety, health or well-being of other passengers or the crew;
184.108.40.206 The mental or physical condition of the passenger, e.g. due to the consumption of alcohol or drugs, represents a risk to him or her, to passengers, to the crew or the aircraft or other property;
220.127.116.11 Fly Egypt believes that the mental or physical state of the passenger, including the effects of alcohol or drug consumption, will likely cause a significant nuisance or inconvenience for other passengers on board if Fly Egypt allows the passenger to fly in the travel class assigned to or booked by the passenger;
18.104.22.168 The passenger has refused to subject him or herself or his or her baggage to a security check, or the passenger did not provide satisfactory responses to the security questions during the check, or the passenger did not pass the evaluation or analysis of the security profile, or the passenger damaged or removed the official security seal from the baggage or the security label from the boarding pass;
22.214.171.124 The passenger has not paid the applicable fare, taxes, charges or fees in full.
126.96.36.199 The passenger does not seem to be in possession of valid travel documents, or they were not procured in a timely manner, or the passenger does not meet the required visa provisions in the opinion of Fly Egypt;
The passenger wants to enter a country where he or she is only entitled to transit through, or does not have valid entry documentation (or the passenger does not meet visa requirements); the passenger destroys his or her travel documents during the flight or between check-in and boarding, or the passenger refuses to submit them to the crew in exchange for a receipt, or the passenger does not allow Fly Egypt to make a copy of the travel documents;
188.8.131.52 The passenger presents a ticket that has been purchased illegally, was not purchased from Fly Egypt or one of its authorized agents, was reported as lost or stolen, or is counterfeit, or the passenger cannot provide identification demonstrating that he or she is the person named in the ticket;
184.108.40.206 The passenger presents a ticket that was issued by neither Fly Egypt nor one of its authorized agents, or that was modified or is damaged;
220.127.116.11 The passenger does not follow the safety instructions either before boarding or on board the aircraft or the instructions of the ground personnel or the crew and interferes with the implementation of their duties; the passenger tampers with the aircraft, its equipment or any part of either, or the passenger threatens to do so;
18.104.22.168 On a previous flight, the passenger’s behaviour was contrary to rules and there is reason to assume that this behaviour will be repeated;
22.214.171.124 The passenger committed one of the violations listed above on a previous flight and there is reason to believe that the passenger will repeat this action;
126.96.36.199 The passenger commits a crime during check-in, boarding or disembarking, or on board the aircraft before take-off or while using a Fly Egypt service;
188.8.131.52 The passenger issues threats, insults or abuse, bothers others, uses obscene language or threatens, insults or abuses the ground personnel or the crew before or while boarding or disembarking from the aircraft or on board the aircraft before take-off;
184.108.40.206 The passenger does not follow Fly Egypt instructions in the area of safety or well-being of other passengers (e.g. related to seat assignment, storage of carry-on baggage, smoking, consumption of alcohol or drugs, use of electronic equipment, including mobile telephones, laptop computers, PDAs (mini-computers), portable recorders, portable radios, CD, DVD and MP3 players, electronic games and transmission devices), or the passenger causes disruption and unease on board;
220.127.116.11 The passenger issues or tries to issue a false bomb threat, hijacking threat, or other security threat (or appears to issue such a threat);
18.104.22.168 Fly Egypt has been informed (verbally and in writing) by the immigration office or other authorities of the country into or through which the passenger wants to travel or where the passenger has planned a stopover that the passenger has been refused entry into this country, even if the passenger has valid travel documents;
22.214.171.124 The passenger has forgotten or refuses to provide Fly Egypt with information that the passenger has and which an state authority has requested Fly Egypt to provide regarding the passenger by law, or Fly Egypt has the impression that the information provided by the passenger is false or misleading;
126.96.36.199 The passenger is incapable of flying from a medical perspective;
188.8.131.52 The passenger is illegally in possession of drugs or Fly Egypt has sufficient reason to assume so.
7.2 Special assistance
Carriage of children traveling alone, pregnant women, or passengers who are ill or require special assistance must be agreed in advance with Fly Egypt (for contact information, see section 2.2). For handicapped passengers who have informed Fly Egypt at the time of booking regarding their special needs and who have been accepted by Fly Egypt for travel, Fly Egypt is not permitted to refuse carriage retrospectively due to their disabilities or special needs.
7.3 Carriage of children
The transportation of children from 2 to 11 years of age is only permitted when certain requirements are met. Depending on the age of the child, the transportation of children traveling alone must be registered in advance. Infants up to 2 years of age are not permitted to travel alone. Requirements for the transportation of children traveling alone are available from Fly Egypt (for contact information, see section 2.2).
7.4 Ability to fly
7.4.1 Before passengers board the aircraft, they must be medically capable of flying. A medical examination is not required unless the passenger has reason to believe or the passenger could reasonably be expected to know that he or she has an illness that a normal flight could exacerbate or cause the passenger problems if the passenger does not receive medical treatment during the flight. If this is the case, the passenger is obligated to obtain professional medical consultation before the flight and to submit a medical report authored by a sufficiently qualified physician that confirms the passenger’s ability to fly on all of the booked routes. The report must be submitted to Fly Egypt by 48 hours before the flight at the latest.
If the passenger flies to or departs from certain countries, local laws may indicate that the passenger is not required to comply with the provisions in section 7.4. The passenger should ask Fly Egypt how these requirements differ (for contact information, see section 2.2).
7.4.2 If the passenger becomes ill for any reason during the flight (with the exception of reasons for which Fly Egypt or its authorized agents are responsible) or due to pregnancy, the passenger must reimburse any costs incurred by Fly Egypt due to treatment on board the aircraft, ground transportation or treatment by third parties.
8.4 Right to refuse carriage
8.4.1 In accordance with section 8.3.2 and 8.3.3, Fly Egypt shall refuse to transport baggage that contains items such as those in section 8.3. Furthermore, when such items are discovered, Fly Egypt is allowed to refuse to transport them, regardless of when or if the items are discovered or information is obtained regarding them.
8.4.2 Fly Egypt is allowed to refuse to transport any piece of baggage that Fly Egypt deems to be unsuitable for transport based on its size, shape, weight, appearance, contents or type, or for reasons of safety or the well-being of the passengers. Passengers can request information from Fly Egypt regarding items unsuitable for transport (for contact information, see section 2.2).
8.4.3 Fly Egypt can refuse to transport baggage if, in their opinion, it is not properly packed in suitcases or similar containers. Passengers can request information regarding packing methods and containers unsuitable for transport (for contact information, see section 2.2).
8.4.4 If no agreement has been made with Fly Egypt in advance regarding the carriage of baggage, Fly Egypt is entitled to transport any baggage that exceeds the free baggage limit on a later flight.
8.5 Right of search
For security reasons, Fly Egypt can required that passengers consent to a search or scan of their person and their baggage or an x-ray examination of their baggage to determine if they are carrying items described in section 8.3.1 or firearms or ammunition that should have been presented in accordance with section 8.3.2 or if such items are in their baggage. If a passenger does not consent to such a search, Fly Egypt is entitled to refuse to transport the passenger and the baggage. By request, passengers can be present during any search by customs or other officials of checked or carry-on baggage. Fly Egypt does not accept any liability for any damage incurred by the passenger during the search. Passengers must allow safety checks of baggage by Fly Egypt, by authorized agents of Fly Egypt, state officials, airport employees, police or military and the air carrier used to transport the passenger. If a passenger does not consent to a search of his or her person or baggage, Fly Egypt can refuse to transport the passenger and the baggage.
8.6 Checked baggage
8.6.1 After the baggage is checked, Fly Egypt is in charge of it and issues a baggage identification tag for each piece of baggage. If, during boarding, Fly Egypt requires that a passenger checks the baggage that he or she wanted to take on board as carry-on baggage, the baggage shall be taken to the cargo area. The baggage shall be treated as checked baggage in connection with the passenger’s baggage claim check.
8.6.2 The passenger’s name or other personal identification information (including a telephone number) should be located on the checked baggage.
8.6.3 If possible, the checked baggage shall be transported in the same aircraft as the passenger unless, for safety or operational reasons, Fly Egypt decides to transport it on a different flight. If the checked baggage is transported on a different flight, Fly Egypt shall deliver it to the location specified by the passenger as long as applicable law at the pick-up location does not require the presence of the passenger at the customs inspection or the reason that the checked baggage was transported in a different aircraft is not due to its size, weight or type or non-compliance with these conditions of carriage.
8.6.4 In case a decision not to transport the checked baggage on the same aircraft as the passenger is not made by Fly Egypt, the baggage shall not be transported if the passenger does not board the aircraft into which the baggage is loaded or the passenger leaves the aircraft after boarding but before take-off or at a stopover location and does not board the aircraft again.
8.6.5 It is the passenger’s responsibility to ensure that the checked baggage is robust and secure enough to withstand the stresses of air transport without being damaged (excepting normal wear and tear).
8.7 Carry-on baggage (baggage that is not checked)
8.7.1 Fly Egypt is entitled to specify maximum dimensions and/or a maximum weight for carry-on baggage that passengers take with them on board the aircraft. If Fly Egypt has not done so, the carry-on baggage must, in any case, fit below the seat in front of the respective passenger or in an enclosed storage compartment in the cabin of the aircraft. If the baggage cannot be stored in this manner or if it exceeds the maximum weight or is otherwise dangerous, the passenger must check it and Fly Egypt shall transport it as checked baggage. Fly Egypt can require a surcharge for this service.
8.7.2 Objects that are not suitable for transportation in the cargo area (e.g. sensitive musical instruments) and that do not meet the requirements according to section 8.7.1 are only accepted for transportation in the cabin if the passenger informs Fly Egypt in advance and Fly Egypt has permitted the transport. Fly Egypt is entitled to require a surcharge in this case.
8.8 Collection and delivery of checked baggage
8.8.1 In accordance with section 8.6.3, passengers are obligated to pick up checked baggage as soon as it is made available at the destination. If a passenger does not pick up baggage within a reasonable period of time, Fly Egypt is entitled to charge the passenger an administrative fee. If the passenger does pick up his or her baggage within three (3) months after it has been made available, Fly Egypt is entitled to handle/dispose of it without any liability to the passenger.
8.8.2 Only the bearer of the baggage check and the baggage identification tag, which were given to the passenger when the baggage was checked, is entitled to accept delivery of the baggage. If the baggage check is not presented, the baggage can be given out if the baggage check is shown and the baggage can be identified in another manner.
8.8.3 If the person accepting the baggage cannot present the baggage check or cannot identify the baggage with the identification section of the baggage tag, if one was issued, Fly Egypt shall provide the baggage only under the condition that the right to the baggage is established to Fly Egypt’s satisfaction and, if the airline requires it, that a sufficient guarantee is provided to ensure that the airline is indemnified with regard to loss, damage or costs that could be incurred due to handing out the baggage.
8.8.4 If baggage is lost, delayed or damaged, Fly Egypt must be informed immediately upon arrival. Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is sufficient evidence that the baggage has been delivered in good condition and in accordance with the contract for carriage.
8.9 Transporting animals
Fly Egypt does not transport animals in the cargo area of the aircraft, neither as freight nor as checked baggage.
8.9.1 Only small animals such as dogs, cats or small birds are accepted by Fly Egypt for transport in the cabin.
8.9.2 Registration and booking must be completed before the date of travel.
8.9.3 The carriage of animals in the cabin is subject to the following conditions:
184.108.40.206 The animal must be kept in a transport crate so that it does not affect the comfort of other passengers.
220.127.116.11 More than three crates are not allowed in the cabin.
8.9.4 The passenger is liable for compliance with all animal rights provisions that apply for entry or arrival of the animals or transit through the respective countries.
8.9.5 Guide dogs for disabled passengers are transported in the cabin at no charge provided that compliance with the national laws in the respective countries is maintained and that the dog is registered in advance (for contact information, see section 2.2).
8.10 Items confiscated by airport security personnel
Fly Egypt does not, under any circumstances, accept liability for items confiscated and/or detained from a passenger’s baggage by airport security personnel for safety reasons.
8.11 Carry-on baggage
The passenger’s carry-on baggage must, in any case, fit below the seat in front of the respective passenger or in an enclosed storage compartment in the cabin of the aircraft. If the carry-on baggage exceeds the maximum limits as published on the Fly Egypt web site, it shall not be approved for transport in the aircraft cabin. If the Fly Egypt ground personnel does not accept the carry-on baggage, a fee in accordance with Fly Egypt regulations will be charged. Excess baggage surcharges are possible. The baggage shall be taken to the cargo area and a baggage check issued. At some airports there are limits with respect to the carriage of liquids, aerosol sprays and gels. Passengers should ask about the specific safety limitations at the departure airport.
9.1 Flight schedules
9.1.1 The flight times listed in the flight schedules can change between the date they are published (or issued) and the date of travel. The flight times are not guaranteed and are not part of the contract for carriage.
9.1.2 Before Fly Egypt accepts the passenger’s booking, Fly Egypt or its authorized agent shall inform the passenger regarding the currently applicable, scheduled departure time and shall enter it on the ticket. It can happen that Fly Egypt must change the scheduled flight time after the ticket is issued. If the passenger provides Fly Egypt with a contact address, Fly Egypt or the authorized agent shall attempt to inform the passenger regarding changes.
9.2 Delays, cancellation, rerouting, etc.
9.2.1 Fly Egypt shall take all appropriate and necessary measures to prevent delays in the transportation of passengers and baggage. In the implementation of these measures and in order to prevent cancellations, in extraordinary circumstances Fly Egypt can arrange carriage with another air carrier and/or aircraft in the name of Fly Egypt, without any obligation to carry out this carriage, however.
9.2.2 If Fly Egypt cancels a flight, cannot carry out a flight within the reasonable bounds of the flight schedule, or cannot land at the passenger’s destination, passengers can choose from the following options (subject to the provisions of the convention):
18.104.22.168 Passengers can take another scheduled Fly Egypt flight with available capacity at no extra charge and, if necessary, with an extension of the validity of the ticket, or
22.214.171.124 Within a reasonable period of time, passengers shall be transported at no extra charge to the destination listed on the ticket, either by Fly Egypt or another airline with jointly established means of transportation. If the fare and surcharges for the changed route are lower than the amount paid by the passenger, Fly Egypt shall refund the difference, or
126.96.36.199 Fly Egypt shall provide a refund in accordance with section 10.2.
188.8.131.52 If it is not possible to travel to the destination within a reasonable period of time on a flight by Fly Egypt and the passenger requests a refund, Fly Egypt can have the passenger transported to the destination on a flight by another transportation carrier selected by Fly Egypt.
9.2.3 If one of the events or circumstances listed in 9.2.2 occurs, the options in 184.108.40.206 and 220.127.116.11 are the only remedies to which the passenger is entitled as long as a convention does not specify anything else and Fly Egypt does not have any liability with respect to the passenger.
9.2.4 If a scheduled Fly Egypt flight was to depart from an airport within the EU and has been cancelled, or is delayed by at least four (4) hours, or the passenger was voluntarily moved to a lower travel class, the passenger may be entitled to certain claims and, in this case, Fly Egypt shall inform the passenger in this regard.
9.2.5 If reconfirmation is required and the passenger does not reconfirm, the entire reservation can be cancelled. If the reservations were cancelled for this reason, the passenger is not entitled to reimbursement of the fare unless this is included in the conditions of the ticket.
9.3 Transportation denied due to overbooking
9.3.1 In case carriage is denied due to overbooking, Fly Egypt shall provide compensation, support services and refunds in the context of the Fly Egypt regulations and other applicable guidelines.
9.3.2 The compensation shall be taken into account in any further claims for damages.
9.3.3 When assigning the available seats, Fly Egypt shall give precedence to unaccompanied children and ill and disabled passengers. Otherwise, passengers shall be accepted for transportation in the order in which they arrived, taking their interests into consideration as appropriate.
9.3.4 If it is foreseeable that passengers will be denied carriage, Fly Egypt shall attempt to identify passengers who will voluntarily forego transport.
9.3.5 All affected passengers are entitled to compensation. The amount of the compensation is determined in the context of the Fly Egypt regulations and other applicable guidelines.
9.4 Substitution of carrier/aircraft
Fly Egypt reserves the right to substitute an alternative carrier and/or aircraft.
10.1 General information
Passengers on board must never conduct themselves in the following manner: endangering or threatening to harm the aircraft or another person or property on board (by issuing false threats or otherwise); limiting, obstructing or disturbing the crew in the implementation of their duties; not observing the verbal or written instructions with regard to smoking, alcohol and drug consumption, safety and the use of electronic equipment; or causing discomfort, damage or injury to other passengers, the crew or property. If, in the opinion of Fly Egypt, passengers on do not behave accordingly on board, Fly Egypt can take measures that they deem necessary to prevent this behaviour. Fly Egypt can require that the passenger be removed from the aircraft at any time without any liability and bring charges against the passenger.
10.2 Electronic devices
For safety reasons, Fly Egypt is permitted to prohibit or limit the use of electronic devices on board, including, but not limited to, mobile telephones, laptops, portable recording equipment, portable radios, CD players, electronic games or output devices, including radio-controlled toys and radio devices. The use of hearing aids and pacemakers is permitted.
10.3 Non-smoking flights
All Fly Egypt flights are non-smoking flights. Smoking is prohibited in all areas of the aircraft.
10.4 Seatbelt requirements
In general, passengers are expected to remain in their seats during the flight; while seated, passengers must fasten their seatbelts.
10.5 Payment of rerouting and other costs
If, at its discretion, Fly Egypt decides to reroute the aircraft due to the conduct of a passenger as described in section 10.1, in order to remove the passenger and/or his or her baggage, the passenger is responsible for all costs incurred by the rerouting and must reimburse Fly Egypt for all costs associated with a resulting aircraft delay.
11.1 General information
11.1.1 Passengers are obligated to obtain the travel documents and visa(s) required for the trip and to follow all regulations, laws and requirements of the countries flown over or countries of arrival or departure.
11.1.2 Fly Egypt is not liable for the consequences resulting from the failure to obtain the necessary documents or from not complying with the respectively relevant laws, requirements, regulations, rules or instructions.
11.2 Travel documents
Before travel commences, passengers are obligated to present entry and exit papers, health certificates and any other documentation that are required by the respective countries and to allow Fly Egypt to copy the documents. Fly Egypt reserves the right to require the passenger to present all of this documentation at any time during the flight, and to refuse to transport the passenger and baggage if the passenger does not follow these instructions, or if it appears that travel documentation is not in order, even if the passenger has already begun or completed part of his or her trip before it becomes clear that the passenger has not met the requirements of section 11.2.
11.3 Refusal of entry
If a passenger is refused entry to a country, that passenger is obligated to pay the fine imposed upon Fly Egypt by the respective country. Furthermore, the passenger is obligated to pay the applicable flight fare if Fly Egypt has to transport the passenger to the point of departure or to another location. The flight fare paid for transportation to the location of expulsion or where entry is refused shall not be refunded.
11.4 Passenger responsibility for fines, detention costs, etc.
If Fly Egypt is required to pay or make a deposit for any fine or penalty or incurs other expenditures for return transportation or providing an escort because a passenger does not comply with the applicable laws, directives, regulations, requirements or other travel specifications of the countries concerned, or cannot present the required documents, the passenger is obligated to reimburse Fly Egypt upon request any amount so paid or deposited as well as any expenditures so incurred. Fly Egypt is entitled to apply towards such payment or expenditure the value of any unused carriage on the passenger’s ticket, or any of the passenger’s funds in Fly Egypt’s possession. The amount of the fine or penalty differs from country to country and can exceed the amount of the fare. For this reason, passengers should comply with entry regulations.
11.5 Customs inspection
By request, passengers can be present during any search by customs or other officials of checked or carry-on baggage. Fly Egypt does not accept any liability for the passenger during the search or for any damage incurred as a result of non-compliance with this provision.
11.6 Security inspection
Passengers are required to submit to any security checks by authorities, airport officials, air carriers or Fly Egypt.
11.7 Transfer of passenger information
Fly Egypt is entitled to transfer passenger passport information and other personal information to national and international agencies (e.g. authorities in Canada and the USA) if the respective request for transfer made by the agency is due to mandatory legal regulations so that it is required in order to fulfil the contract for carriage.
11.8 Confiscated travel documents
Fly Egypt does not accept any liability for having to replace travel documents, identification documentation or tickets that were retained by another air carrier or a governmental or other agency.
The liability of the TUI fly Flight Portal and/or Fly Egypt is based on the rules of the GTCC.
These STCC Fly Egypt and the TUI fly Flight Portal GTCC contain the entire provisions of the contract between the passenger and TUI fly Flight Portal and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In case of conflict between these STCC Fly Egypt and the GTCC, the GTCC shall take precedence.
Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions.
The contractual relationship between the passenger and TUI fly Flight Portal shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger's nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after conclusion of the contract or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.
TUIfly Vermarktungs GmbH
Registration No.: HRB 55840 / Court of Registration: Amtsgericht Hannover
VAT No.: DE 171612631
Managing Directors: Olaf Petersenn, Stefan Baumert
last update: 12/06/2017