These Special Terms and Conditions of Carriage apply to all contracts for flights or services which are entered into with TUI fly on the basis of the General Terms and Conditions of Carriage (‘GTCC’) and where this contract is executed by Eurowings GmbH (hereinafter referred to as Eurowings) under these brands: Eurowings (flight number EW) and Germanwings (flight number 4U).
These Special Terms and Conditions of Carriage apply to all flights and other services for which a contract has been concluded with TUI fly with reference to the General Terms and Conditions of Carriage of TUI fly (“GTCC”) and which are executed by Eurowings GmbH (hereinafter referred to as Eurowings).
TUI fly is the contracting carrier as defined in legislation governing carriage by air and the party to the contract with the passenger. TUI fly shall have the carriage to which the passenger is entitled handled by Eurowings. Eurowings is the actual carrier as defined in legislation governing carriage by air.
In addition to these STCC Eurowings, the GTCC of TUI fly also apply. In case of conflict between these STCC Eurowings and the GTCC, the GTCC shall take precedence.
TUI fly can be contacted at the following address:
TUIfly Vermarktungs GmbH
All notification to be made directly to Eurowings is handled by the Eurowings call centre, which can be contacted as follows:
Tel: 0180 6 320 320 (5:00 am - 24:00 pm)
(20 cents per call from a German landline, mobile maximum of 60 cents per call)
Eurowings can be contacted at the following address:
3. Additional services that must be booked through Eurowings; baggage fee for checked baggage
Current fees for additional services that must be booked directly through Eurowings can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2).
Please note that Eurowings shall charge a baggage surcharge in the following amount for each piece of checked baggage:
Service/Designation/Fees per person and route for flights outside of Germany within Europe/Fees per person and route for domestic German flights
Reduced baggage surcharge per piece of checked baggage from EUR 15.00 for online bookings (domestic German flight, including VAT).
Baggage surcharge per piece of checked baggage/EUR 30.00 (domestic German flight, including VAT) for these destinations on longer routes: BKK, HKT, VRA, MBJ, PUJ, LRM, POP, BGI, CUN and MRU.
Baggage surcharge per additional piece (2nd - 5th piece of baggage) EUR 75.00 (domestic German flight, including VAT)
Baggage surcharge per additional piece (2nd - 5th piece of baggage) EUR 150.00 (domestic German flight, including VAT) for these destinations on longer routes: BKK, HKT, VRA, MBJ, PUJ, LRM, POP, BGI, CUN and MRU.
The baggage surcharge is reduced if the pieces of baggage subject to a charge are registered by at least two hours before the scheduled departure by using the Eurowings web site (see section 2.2) or by telephone in the Eurowings Call Center (for contact information, see section 2.2) and if the respective surcharge is paid with the payment method offered.
Expectant mothers are responsible for deciding themselves whether or not their health permits them to fly; if they have any doubts, expectant mothers are advised to consult their doctor before flying.
For safety reasons and to avoid health risks, Eurowings will carry expectant mothers up to 4 weeks before the expected date of delivery without certification that the passenger is fit to travel; Eurowings is entitled to demand presentation of the woman’s antenatal medical record or a doctor’s certificate as proof that the pregnancy is not beyond the 36th week.
Expectant mothers will no longer be carried as from 4 weeks before the expected date of delivery.
If the passenger has booked an outbound and return flight, Eurowings is entitled to refuse carriage on the outbound flight if necessary.
Eurowings will carry children aged under 12 only if accompanied by a responsible adult. If the accompanying person is not a parent who has custody of the child, the accompanying person must present a written statement signed by all persons who have custody of the child confirming their consent for the child to travel under the supervision of the accompanying person. Alternatively, the care service offered by Eurowings can be booked for unaccompanied children aged 5 or over subject to payment of the relevant charges (cf. Article 5.3 for details).
Regardless, according to the national laws of various countries, the entry or departure of children and young people not yet 18 years of age requires proof of authorisation by all of the people with custody rights. In individual cases, the requirements for proof can certainly be greater than those specified in section 5.1. Compliance with the respective state provisions for entry and departure is the responsibility of each individual passenger. For this reason, we recommend that you contact the respective state authorities for information regarding the requirements in a timely manner before travelling and that you procure the necessary documentation.
Infants aged under 2 on the date of travel can only be carried as follows:
5.3.1 on the lap of an accompanying adult, if the infant is secured with a loop belt that must be used based on instructions by Eurowings. In this case, for the transportation of an infant, instead of the regular fare, Eurowings charges a flat service fee, the amount of which can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2).
5.3.2 on a window seat directly next to the accompanying adult, provided that the child is secured by a special child restraint system which is explicitly approved by Eurowings . In that case, the full child fare will be charged. Child restraint systems are not available from Eurowings and must be provided by the passenger. The use of a child restraint system is permissible only if the device has been presented at the check-in desk and the check-in personnel confirm that it conforms to a system approved by Eurowings. In that case, the child restraint system is deemed free baggage as defined in Article 7.1.2.
5.4 Care service for unaccompanied children
With this service, Eurowings makes it possible for children between the ages of 5 and 11 to travel as an unaccompanied minor without the accompanying adult as specified in section 5.1. The support service provided for unaccompanied children is subject to a fee, which is charged in addition to the standard fare, the amount of which can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2).
5.4.2 Availability and booking
The support service for unaccompanied children is offered exclusively and in limited quantities on selected direct routes. For this reason, it cannot be offered for fares that require connecting flights.
The support service for unaccompanied children can only be booked by telephone at the Eurowings Call Center (for contact information, see section 2.2) or in person at the Eurowings airport desk. Online booking is not available.
5.4.3 Special provisions
a) In addition to having the booking confirmation and valid, official photo identification, the unaccompanied child can only be accepted for transportation if the assistance form for unaccompanied children is completely filled out, signed by each person who has custody rights and presented together with the required documentation. The assistance form for unaccompanied children can be found on the Eurowings web site (see section 2.2), at any Eurowings airport desk, or it can be requested by telephone at the Eurowings Call Center (for contact information, see section 2.2), which will provide the form by fax, regular post or email.
b) The legally responsible adults must confirm on the care service form for unaccompanied children that Eurowings has the right to exercise the rights and duties of parental care toward the unaccompanied child during the flight, in particular to look after, supervise and act on behalf the child, as well as to oversee its journey/determine the child's place of abode or whereabouts. The name of the person who will collect the child at the destination airport must also be stated.
c) Proof that the legally responsible adults have custody of the child concerned must be provided by presentation of the appropriate documentation, with copy attached. If these are the child’s parents, an excerpt from the family register or birth certificate is sufficient. When handing over the child, the legally responsible adults or their authorised representatives must prove their identity by presenting a valid official photo ID. If the legally responsible adults do not appear in person at the departure airport, a copy of their official photo ID must also be attached.
d) The unaccompanied child must be accompanied to the check-in desk at the airport and then to the departure gate by the legally responsible adults or a responsible accompanying adult who has been authorised by the legally responsible adults in writing on the care service form. At the check-in desk, the legally responsible adults or the authorised accompanying person will be given authorisation to accompany the child through the security checks to the departure gate. Only then is the unaccompanied child placed in the charge of Eurowings/ an employee designated by Eurowings. To pass security, the applicable security provisions on carrying dangerous objects and liquids must also be observed by the accompanying person. The accompanying person is obliged to remain at the airport until the plane has departed.
e) Please note that the required formalities will require a longer check-in time. Unaccompanied children who do not arrive at the check-in counter and present themselves for check-in to the check-in staff no later than two hours before the scheduled departure time will no longer be checked-in.
f) The person authorised to collect the child as stated by the legally responsible adults on the care service form must present a valid official photo ID to prove their identity to the satisfaction of Eurowings.
g) If the unaccompanied child cannot be handed over as foreseen to the person authorised by the legally responsible adults, in particular because that person fails to come to the destination airport, does not arrive on time, or cannot prove his/her identity to Eurowings by means of a photo ID, Eurowings is authorised to take all steps to ensure the welfare of the child. This includes Eurowings’ right to take the child back to the departure airport, where the child will be returned to the care of the legally responsible adults.
h) In the case described in section 5.3.3 g), those with custody rights are obligated to reimburse any additional costs and expenses that accrue, inasmuch as these costs cannot be ascribed to a clear breach of duty on the part of Eurowings. If return transportation to the departure airport is required, the standard flight fare at the time of the decision to return must be reimbursed in addition to the surcharge for the support service for unaccompanied children.
i) The general provisions of these Terms and Conditions of Carriage shall otherwise apply to the carriage of the unaccompanied child.
Transportation of people with limited mobility or people who require specialized support requires that a specific agreement be made in advance with Germanwings. For this reason, please book flights for people with special needs through the TUIfly Service Center (for contact information, see section 2.1). If the booking is made online, you must inform the Germanwings Call Center (for contact information, see section 2.2) as soon as possible regarding the details of the person’s requirements. Please provide the booking number as well.
The following rules apply, regardless of the required consent of Germanwings and subject to varying agreements:
6.2.1 For safety reasons, passengers with special needs are not permitted to sit in front of the emergency exits.
6.2.2 On each flight, Eurowings can carry a maximum of one passenger whose disability requires the attendance of a carer, unless the passenger is already accompanied by a suitable person. An accompanying person is not deemed a suitable carer in the foregoing sense if that person is responsible for the care of more than one passenger.
6.2.3 Collapsible wheelchairs belonging to passengers are transported at no cost in addition to the free baggage allowance (section 7.1.2). However, the transport of wheelchairs with wet batteries, with unsealed batteries or with batteries that are not guaranteed leak-proof is not permitted. If the wheelchair is battery-operated, please note that wheelchairs or other battery-operated mobility devices with leak-proof dry or gel batteries can only be transported if the battery is not connected for operation and if the battery poles are secured to prevent short-circuiting and are isolated. In addition, the battery must be affixed securely to the wheelchair or mobility device. In general, Germanwings can only accept a maximum of five passengers with wheelchairs per flight. Larger groups of passengers with wheelchairs can only be accommodated based on a special agreement with Germanwings.
6.2.4 For passengers who have absolutely no mobility, who cannot walk without assistance, who cannot climb the steps into the aircraft or who cannot walk or move long distances, there are wheelchairs available at the airport. Germanwings flights cannot accommodate passengers that require stretchers for transport.
6.2.5 Germanwings can only accommodated one guide dog per flight. This dog shall be transported at no cost and must be registered through the Germanwings Call Center (for contact information, see section 2.2). Please read section 8 to learn more about the rules for bringing animals along on a flight. In addition, special provisions apply for Great Britain with regard to the entry and departure of animals. To learn more about these provisions, see www.gov.uk/government/uploads/system/uploads/attachment_data/file/181660/pets-neu.pdf or request the information by mail:
Tel +49 (0)30 20458-0
7.1 Free baggage allowance
7.1.1 The carriage of baggage is included in the fare only if the baggage satisfies the following conditions.
7.1.2 Free baggage is defined as baggage which:
(a) is not checked in but carried in the aircraft cabin as hand baggage, is presented to Eurowings as hand baggage during check-in, has a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 20 cm, unless this is in conflict with legal or official regulations or ordinances – for example, issued by the UK Department of Transport or EC Regulation 1546/2006;
(b) counts as free baggage or is exempt from the payment of a separate charge owing to a special provision of these Special Terms and Conditions of Carriage, a special agreement with Eurowings, or an explicit statutory regulation.
7.1.3 The carriage of pets is governed by the provisions of Art. 8. Pets do not count as free baggage even if they otherwise satisfy the requirements of Art. 7.1.2. (a).
7.1.4 Passengers are not permitted to declare any baggage of third parties as their own, in particular not as free baggage. Nor are they permitted to check it in as special or excess baggage.
7.2 Baggage incurring a charge
7.2.1 Baggage, which does not qualify as free baggage, in particular owing to its weight, its bulkiness or other difficulties, can only be carried on payment of a supplementary charge. The details are as follows:
7.2.2 Baggage surcharge: Please note that for each piece of checked baggage, Eurowings will charge a baggage fee, the amount of which can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2). The baggage surcharge is reduced if the pieces of baggage subject to a charge are registered by at least two hours before the scheduled departure either by using the Eurowings web site (see section 2.2) or by telephone in the Eurowings Call Center (for contact information, see section 2.2) and if the respective surcharge is paid with the payment method offered.
7.2.3 Excess baggage surcharge Passengers are not automatically entitled to transportation of excess baggage if a specific piece of baggage or the entire baggage for one passenger exceeds a weight of 23 kg.In general, and within the context of baggage capacity, Eurowings accepts up to five pieces of baggage with a maximum total weight of 32 kg per passenger. In specific cases, an agreement must be made in advance with Eurowings:
(a) An additional charge for extra baggage ("XBA/XMA") for the first piece of baggage up to a maximum excess weight of 9 kg.
(b) An additional charge for extra baggage ("XBB-XBE/XMB-XME") per piece of baggage for additional pieces with up to a maximum excess weight of 9 kg.
7.2.4 Surcharge for bulky baggage: for the carriage of checked baggage which is not secured in suitcases or other similar compact receptacles, Eurowings levies special surcharges instead of the baggage surcharge pursuant to Art. 7.2.2 and the excess baggage surcharge pursuant to Art. 7.2.3. Eurowings is not obliged to carry bulky baggage. If capacity is available, however, Eurowings will carry bulky baggage, provided the item concerned conforms to the Eurowings definition of bulky baggage and on payment of the relevant surcharge. Passengers are obliged to consult Eurowings in advance.
7.2.5 The amount of the respective surcharge is available by calling the Eurowings Call Center (for contact information, see section 2.2) or at the Eurowings check-in desk. The applicable fees are those valid on the day the baggage is registered (if registered in advance) or those valid on the date of the respective flight. The fees specified apply per route, so they are calculated separately for the outbound and inbound flights, respectively. If fares that require connecting flights are booked, all of the individual route sections between the initial departure location and the final destination are considered one route.
7.2.6 Based on capacity and subject to rules to the contrary with regard to
flight safety, Eurowings shall, by passenger request, allow musical instruments which, due to their weight or size, exceed the requirements for carry-on baggage in section 7.1.2 (a), but which are not to be checked as oversize baggage, to be transported on an “extra seat”.
188.8.131.52 This service can only be booked if a seat is available directly next to the reserved seat or if the passenger is amenable to taking a different seat that meets this requirement.
184.108.40.206 The booking of an “extra seat” can only be made through the Eurowings Call Center (for contact information, see section 2.2) or at one of the Eurowings airport sales points. The additional charge equals the price of the flight based on the booking class for the respective route as specified at the time the extra seat is booked. If the extra seat is booked on the same day as the flight, the applicable surcharge shall not be greater than the price of the flight.
220.127.116.11 Please note that booking an extra seat is a service that is exclusively connected to booking a flight and it can neither be booked nor cancelled on its own. Booking an extra seat does not entitle another person
to fly along and it does not accrue flight miles.
7.3 Air freight
Eurowings does not carry air freight. Baggage can therefore only be carried as hand baggage or checked baggage together with a passenger.
7.4 Carry-on baggage
7.4.1 If a passenger’s baggage does not meet the requirements specified in section 7.1.2, it must be checked. In addition, the following items are not permitted for transport in the aircraft cabin:
• Nail files (cardboard nail files are allowed)
• Tableware (utensils)
• Knives with blades of any size
• Paper knives
• Razor blades
• Knitting needles
• Sports equipment that could be used as a weapon
• Billiard, snooker or pool cues
7.4.2 Each passenger is allowed one piece of carry-on baggage weighing up to 8 kg with maximum dimensions of 55 cm x 40 cm x 23 cm. In addition to the other limitation for carry-on baggage, for all departures within the European Union as well as many other countries (including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway, among others), liquids and gels purchased or in a passenger’s possession before transiting the passenger safety control are only allowed in a limited capacity:
• All liquids (such as cosmetics and personal care items, gels, pastes, creams,
lotions, mixtures containing liquids and solids, perfumes, pressurized containers,
cans, water bottles, etc.) as well as wax- or gel-like substances are only
permitted on board in containers up to a volume of 100 ml or a
weight of 100 g.
• These liquids or substances must be packaged in a transparent,
resealable plastic bag (containing a maximum of 1 kg), which is completely sealed.
• Passengers must purchase this bag before departure. They can
be bought in many supermarkets, e.g. freezer bags. Currently, these
plastic bags are not available at the Eurowings check-in desk.
• Prescribed medications and baby food are still allowed to be transported
in carry-on baggage. The passenger must provide proof that the
medications and baby food are needed during the flight.
• Products and bags that do not meet the rules for dimensions or can only be
sealed with a rubber band or similar closure must be checked.
The plastic bag must be presented at the carry-on baggage control without being requested.
Liquids and gels that are not absolutely needed while on board the flight should be placed in the checked
baggage, if possible, to speed up the passenger control.
Of course, all liquids/gels/beverages purchased from Travel Value or duty-fee shops after transiting the passenger safety control are still permitted on board. Eurowings does not accept any liability for items that passengers are
not allowed to transport in their carry-on baggage and that must be left at the passenger
safety control for security and safety reasons.
Please note that these limitations only apply for bringing the items listed above along in carry-on
baggage and not for checked baggage.
7.4.3 Items that are not suitable for transport in the cargo area (e.g. fragile musical instruments) and that do not meet the requirements in section 7.1.2 are only allowed to be transported in the cabin if the passenger registers them in advance with Eurowings and Eurowings confirms the registration. Please note that Eurowings will charge a special surcharge, the amount of which can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2). In certain cases, Eurowings shall charge a special fee for this service.
7.5 Checking baggage and retrieving checked baggage
7.5.1 Once the baggage is checked, Eurowings shall
keep it safely and place an identification tag on each piece of baggage.
7.5.2 The name of the passenger or another personal identification label must be
placed on each piece of checked baggage.
7.5.3 If possible, checked baggage shall be transported with the same aircraft
as the passenger unless, due to flight safety, other safety reasons or operational reasons, Eurowings decides to transport the baggage on another flight.
7.5.4 The passenger must retrieve checked baggage as soon as possible at the destination or stopover location. If the passenger does not retrieve the baggage within a reasonable amount of time, Eurowings shall charge a storage fee according to the current applicable fares.
7.5.5 If a baggage claim check is issued, Eurowings is entitled to give the baggage to person carrying the claim check and the baggage identification tag without further checking that person’s identification. The above does not apply if Eurowings is aware of circumstances that cause doubt about the right of the respective person retrieving the baggage.
7.5.6 If a person wants to retrieve checked baggage, but does not present the baggage claim check (if one was issued) or the baggage identification tag in order to identify the baggage, Eurowings shall only give that person the baggage if he or she can prove his right to retrieve the baggage to the satisfaction of Eurowings.
7.6 items that cannot be accepted as baggage
7.6.1 Items that present a risk to the aircraft, persons or property
on board. The following is the official list of items prohibited
in the aircraft cabin according to the International Civil Aviation Organisation
(ICAO) and the International Air Transport Association (IATA):
18.104.22.168 Items prohibited in the aircraft cabin
22.214.171.124.1 Guns, firearm and weapons
Any object that is able, or appears as though it were able, to fire a projectile or
cause injuries, including:
All firearms (pistols, revolvers, rifles, shotguns, etc.)
• Replicas and imitations of firearms
• Components of firearms (except for telescopic sights/aiming devices)
• Air pistols, rifles and pellet guns
• Signal flare pistols
• Starter pistols
• Toy guns of all types
• Compressed air guns
• Industrial bolt and nail guns
• Harpoon and spear guns
• Animal humane killers
• Stun or shocking devices (e.g. cattle prods,
ballistic conducted energy weapons (taser)
• Lighters shaped like a firearm
126.96.36.199.2 Pointed/sharp weapons or sharp objects
Pointed or sharp items capable of causing injury,
• Axes and hatchets
• Arrows and darts
• Harpoons and spears
• Ice axes and ice picks
• Ice skates
• Any lockable or flick knives with blades of any length
• Knives made of metal or any other material strong enough to be used as a
weapon (regardless of length)
• Meat cleavers
• Open razors and blades (excluding safety or disposable
razors with blades enclosed in cartridge)
• Sabres, swords and swordsticks
• Ski and walking/hiking poles
• Throwing stars
• Tools that have the potential to be used as a pointed or edged weapon
(e.g. drills and drill bits, box cutters, utility knives,
all saws, screwdrivers, crowbars, hammers, pliers,
188.8.131.52.3 Blunt instruments
Any blunt instrument capable of causing injury, including:
• Baseball and softball bats
• Clubs or batons — rigid or flexible (e.g. billy clubs, blackjacks, nightsticks and
• Cricket bats
• Golf clubs
• Hockey sticks
• Lacrosse sticks
• Kayak and canoe paddles
• Billiard cues
• Fishing rods
• Martial arts equipment (e.g. knuckledusters, clubs, coshes, rice flails,
nunchucks, kubatons, kubasaunts)
184.108.40.206.4 Explosive or flammable substances
Any explosive or highly combustible substances which pose a risk to the health
of passengers and crew or the security/safety of
aircraft or property, including:
• Blasting caps
• Detonators and fuses
• Explosives and explosive devices
• Replica or imitation explosive material or devices
• Mines and other explosive military stores
• Grenades of all types
• Gas and gas containers (e.g. butane, propane, acetylene, oxygen) in large
• Fireworks, flares (in any form) and other
pyrotechnics (including party poppers
and toy caps)
• Non-safety matches
• Smoke generating canisters or cartridges
• Flammable liquid fuel (e.g. petrol/gasoline, diesel, lighter fluid,
• Aerosol spray paint
• Turpentine and paint thinner
• Alcoholic beverages exceeding 70 % by volume (140 % proof)
220.127.116.11.5 Chemical and toxic substances
Any chemical or toxic substances which pose a risk to the health of passengers
and crew or the security or safety of
aircraft or property, including:
• Acids and alkalis (e.g. spillable ‘wet’ batteries)
• Corrosive or bleaching substances (e.g. mercury, chlorine)
• Disabling or incapacitating sprays (e.g. mace, pepper spray, tear gas)
• Radioactive material (e.g. medicinal or commercial isotopes)
• Infectious or biological hazardous material (e.g. infected blood, bacteria
• Material capable of spontaneous ignition or combustion
• Fire extinguishers
18.104.22.168 Prohibited items in checked baggage
• Explosive devices, including detonators, fuses, grenades, mines and
• Gases: propane, butane
• Flammable liquids, including fuel, methanol
• Flammable solids and reactive substances, including magnesium,
firelighters, fireworks, torches
• Oxidizing agents and organic peroxides, including bleaching agents, sets intended for
improving vehicle bodywork
• Toxic or infectious substances, including rat poison, infected blood
• Radioactive material (e.g. medicinal or commercial isotopes)
• Corrosive agents, including mercury, vehicle batteries
• Components of vehicle fuel systems that have contained fuel
If you are not sure which items you are permitted to bring along, call us
or ask at the check-in desk.
22.214.171.124 Items that are prohibited for transport due to legal provision or official regulations of a country that is flown over or is the destination.
126.96.36.199 Items that Eurowings is entitled to consider unsuitable for transport in the respective type of aircraft used because they are dangerous due to their weight, odour or content, their size or shape or are otherwise insecure, fragile or perishable or limit the comfort of other passengers in some unreasonable manner.
188.8.131.52 Firearms and explosives, handguns, automatic weapons, ammunition, including blank cartridges, pistol attachments, explosive devices, flares, smoke generating canisters or firecrackers.
7.6.2 Firearms for sporting and competition purposes and a maximum of 5 kg of ammunition is permitted for transport in checked baggage if it is declared at check-in and properly packed.
7.6.3 Firearms, such as antique guns, swords, knives and similar items can be accepted as checked baggage at our discretion. However, these items are not allowed in the aircraft cabin.
7.6.4 The following items are not allowed in your checked baggage:
cash, jewelry, gems, computers or other electronic devices, negotiable documents, transferable securities or other valuable items, fragile items, optical devices or perishable items, keys, medications, confidential business documents samples, passports or other identification.
7.6.5 Eurowings shall not transport any wheelchairs with unsealed batteries or spillable batteries (cf. section 6.2.3), additional oxygen for personal use, stretchers, prams or motors.
7.7 Right to refuse carriage of baggage
7.7.1 Taking the exceptions listed in sections 7.6.2 and 7.6.3 into account, Eurowings shall refuse to transport or to continue the transport of the items specified in section 7.6. If baggage or parts of the baggage are not transported based on the list of items specified in section 7.6, Eurowings shall not be responsible for the costs associated with any storage and/or delivery of these pieces of baggage. If the baggage is stored and/or delivered, these costs shall be invoiced to the passenger.
7.7.2 Eurowings can refuse to transport baggage if, according to reason, it is not properly and securely packed in suitable containers. By request, Eurowings provides information regarding packing and unsuitable containers.
7.8 Right to search persons and baggage
Due to flight safety and other safety reasons, Eurowings can request that passengers as well as baggage be searched, checked and x-rayed. If passengers cannot be reached, the baggage can be searched without them present. This is done to determine if the baggage contains prohibited items in accordance with section 7.6 of the Eurowings STCC. If a passenger does not comply with such a request, Eurowings can refuse carriage of the passenger and his or her baggage. If a search or check of a passenger causes harm or if an x-ray or check damages baggage, Eurowings is only liable for damages if Eurowings caused the harm of damage in a negligent violation of its obligations.
Animal are only transported with the express consent of Eurowings. Eurowings only grants this consent for the transportation of dogs or cats. If consent is granted, the animals are transported subject to the following conditions:
The passenger must ensure that the animals to be transported are properly accommodated in completely secured transportation containers which are intended for this purpose and which are water-tight and do not allow the animals to bite through. The container must not exceed a maximum size of 25.5 cm x 40 cm x 40 cm and a maximum weight (including the animal) of 8 kg. Valid health and immunization documentation as required by the countries to be traveled through or the country of destination is required. The animal must be able to stand up inside the container. The animal must be able to turn around and lay down in a natural position. Only one animal is allowed per container and per person. Otherwise, the animals will not be accepted for transportation. Regardless of these rules, the transportation of animals can depend on additional conditions that Eurowings shall provide to the customer upon request.
Even if Eurowings has consented to transport an animal, the animal and its transport container and food are not included in the free baggage allowance. A special fee must be paid for transporting an animal. The amount of fee can be found on the web site for Eurowings or you can call the Eurowings Call Center directly (for contact information, see section 2.2). Animals can only be transported in the cabin.
A guide dog accompanying a passenger with a disability will be carried free of charge as additional free baggage. Passengers intending to travel with a guide dog are obliged to notify the Eurowings call centre (cf. Article 2.2 for contact information) in advance. To ensure that Eurowings can take all necessary precautions, passengers travelling with a guide dog are obliged to check in at least two hours before the scheduled departure time.
Eurowings and TUI fly are not responsible for any animal for which the passenger does not have the complete entry/exit documents and/or health certificates or any other documents required for the animal to enter or travel through a country, state or sovereign territory. The customer making the booking and the passenger accompanied by the dog are obliged to reimburse Eurowings and TUI fly for any fines, expenses, losses and/or obligations caused or imposed owing to the incompleteness of the above documents.
The carriage of urns, human bodies, parts of bodies and/or organs is not permitted on Eurowings flights.
For safety reasons, Eurowings and the crew members are entitled to prohibit or restrict the use of all electronic devices – including but not limited to mobile phones, laptops, recording devices, radios, CD players, electronic games or transmission devices, inclusive of remote-controlled toys and walkie-talkies – on board the aircraft. The use of hearing aids and pacemakers is permitted.
The consumption of alcoholic beverages brought along by passengers on board is not allowed.
The pilot in command has the right to take all necessary safety precautions. As such, it has full discretion in regard to passenger seating, loading and distribution, securing and unloading of baggage. He makes all the decisions whether and in what way the flight is executed, any deviations from the planned route and where a landing or stopover is to be inserted. This also applies if the behavior, condition, or mental or physical state of a passenger is such that an unduly high level of assistance would be required by the crew.
Eurowings is entitled to refuse or discontinue the carriage or ongoing carriage of a passenger or a passenger’s baggage if one or more of the following criteria are satisfied:
(a) A passenger behaves in such a way on board or prior to boarding the aircraft that
- the aircraft, any person or items on board are endangered, or
- the crew members are prevented from carrying out their duties, or
- the passenger fails to comply with the instructions of the crew, in particular with regard to smoking, the consumption of alcohol or drugs, or
- the passenger’s behaviour is an unacceptable nuisance for the other passengers or the crew, or leads to damage or injury,
- there is reason to believe that the passenger will perform one of the above acts;
(b) carriage would be in violation of applicable law, regulations or conditions imposed by the departure, destination or overflown country;
(c) carriage would endanger the safety, order or health of the other passengers or the crew or constitutes an unacceptable nuisance for the other passengers or crew
(d) mental or physical condition, including limitations caused by alcohol or drugs, represents a hazard or risk to the passenger him or herself, to other passengers, to the cabin crew, to objects or other people’s property;
(e) the passenger refuses a safety inspection of his or her person or baggage, which is required for safety or other necessary reasons;
(f) the valid flight fare, associated taxes, fees, surcharges or additional charges, including those from previous flights, have not been paid;
(g) the passenger does not have all of the documentation for entering/leaving the destination country, does not have valid travel documentation in his or her possession, destroys his or her travel documentation during the flight or refuses to surrender his or her travel documentation when requested to do so by the cabin crew in exchange for a receipt;
(h) the passenger fails to comply with any regulations necessary for execution of the journey (e.g. passport, visa and health regulations, including regulations which apply to any accompanying pet);
(i) the passenger does not state a booking number or states an incorrect booking number, or the booking for the booking number stated by the passenger does not match the identification document presented by the passenger, or the passenger cannot prove that he is the person for whom the booking was made;
(j) the passenger infringes safety / security instructions of Eurowings or instructions issued within the scope of Eurowings’ rights as operator of the aircraft;
(k) the passenger is carrying prohibited baggage items;
(l) the passenger has in the past already committed one of the above acts or omissions which endangered the safety, orderly carriage or health of the other passengers, the members of the crew, or the property of Eurowings, or if Eurowings has banned the passenger from entering its premises.
13.2 Measures by Eurowings
In the cases specified under the above 12.1, Eurowings is entitled to take any reasonable necessary steps to prevent further consequences of such behaviour. If necessary to ensure safe execution of the flight or to protect passengers and crew, Eurowings is entitled to order the passenger to leave the aircraft, to refuse further carriage of the passenger on any connecting flights at any location or to refuse to carry the passenger on its entire route network. The pilot in command is further entitled to take all reasonable and necessary steps to maintain and/or restore safety and order on board. Criminal and civil proceedings will be taken against any passengers who commit such an offence on board an aircraft.
13.3 Allocation of seats
Eurowings is entitled to allocate passengers to a different seat, also after the passenger has boarded the aircraft, on grounds of safety or for operational reasons. Passengers are not entitled to demand travel in a particular seat. As XL seats are located in the rows beside the emergency exits, these seats are important for safety aspects. Eurowings therefore allocates these seats only to passengers whose physical and/or mental condition ensures that the passenger would not obstruct evacuation of the aircraft in case of emergency.
13.3.1 A seat is assigned by Eurowings at check in. Please note that passengers are neither entitled to affect this selection nor to use any other seat than the assigned seat.
13.3.2 Eurowings retains the right to refuse requests for seat reservations and to reassign the seats assigned or reserved according to 14.3.1 at any time due to flight safety,
other safety reasons or operational reasons or if incorrect or incomplete information was given regarding the respective passenger
when the seat was reserved.
If a reserved seat must be changed due to this procedure, Eurowings shall refund the reservation fee paid as long as Eurowings is not solely or primarily responsible for the seat change.
The liability of TUI fly and Eurowings is based on the provisions specified in the General Terms and Conditions of Carriage.
The passenger permits TUI fly and Eurowings, within the scope of the relevant legislation, to store all personal data disclosed to TUI fly and/or Eurowings or an authorised agent by the passenger for the purpose of flight reservation.
(a) This data is important for additional services, such as investigating baggage fraud, averting and/or proving air ticket fraud, for compliance with entry/exit regulations and for disclosure to the authorities.
(b) TUI fly and Eurowings are further authorised to disclose such personal data for the aforesaid purposes to their own offices, authorised agents, other airlines, other service providers and to public authorities in Germany and abroad.
No agency, employee or any other third party is entitled to make any amendments and/or addenda to these STCC Eurowings or to waive their applicability.
These STCC Eurowings and the GTCC of TUI fly contain the entire provisions of the contract between the passenger and TUI fly and supersede all previous agreements, regardless of whether such agreements were made verbally, by electronic means or in writing. In case of conflict between these STCC Eurowings and the GTCC, the GTCC shall take precedence.
Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions.
The contractual relationship between the passenger and TUI fly shall be governed by the laws of the Federal Republic of Germany, irrespective of the passenger’s nationality. Legal venue for registered traders, persons who have no general legal domicile inside the country and persons who have transferred their residence or habitual abode to a place outside Germany after conclusion of the contract, or whose residence or habitual abode is unknown when the lawsuit is filed, shall be Hanover (Germany). This legal venue provision shall not apply within the substantive scope of the Warsaw Convention or the Montreal Convention.
TUIfly Vermarktungs GmbH
Registration No.: HRB 55840 / Court of Registration Amtsgericht Hannover
VAT No.: DE 171612631
Managing Directors: Olaf Petersenn, Stefan Baumert
last update: 25/02/2015